Each piece is made to order, which allows us to reduce waste and create intentionally. Because of that, we do not offer traditional returns or exchanges for things like sizing or change of mind.

That said, if something isn’t right, we’re here to help.

If your item arrives damaged, misprinted, or incorrect, we’ll make it right.

Please reach out within 30 days of delivery with:

• Your order number
• A photo of the item
• A brief description of the issue

We’ll gladly send a replacement or issue a refund where appropriate.

To help you choose confidently, we provide a detailed size guide on each product page.

If you’re unsure, we recommend comparing measurements with a favorite-fitting shirt at home.

Open Door Supply was built on the idea that people matter more than transactions.

So while our process is structured, our posture is not rigid.

If something feels off about your order, reach out. We’ll do our best to take care of you.